Transform your customer experience
Unify your customer experiences across all channels with Nextiva’s AI customer experience management platform — available from Insight.
Empower growth with a CXM platform
Nextiva offers a unified, AI-supported customer experience management platform to help retain, grow, and build trust with your customers.
A true unified platform
Nextiva consolidates communication, customer engagement, and collaboration into a single, AI-powered CXM platform.
Built-in AI & automation
Gain real-time insights and automate personalized interactions using Nextiva’s intelligent orchestration and automation tools.
Scalable and future-ready
Built on microservices architecture and APIs, Nextiva adapts as technology evolves, with no downtime or patchwork solutions.
Friction-less contact center journey
This solution addresses customer service inefficiency by enabling intelligent routing, agent assist tools, and automation to reduce cost per contact. With this powerful contact center, you can also expect:
- Omnichannel voice & digital
- AI-powered routing
- Real-time transcription
- Workforce engagement tools
Do more in your day with NextivaONE app
Keep your organization connected with voice, video, SMS, and messaging in one place with the NextivaONE app. This software solution and application improves your workforce’s mobility and productivity.
You can expect a unified inbox, reliable network, integrated calendar and CRM, plus seamless switching between other channels.
Manage social media & reviews in one hub
Nextiva pulls your organization’s social platforms in one dashboard, complete with AI response suggestions, automated publishing, and review monitoring. With customers using social media platforms to search for products and reviews, it’s crucial to stay on top of your interactions.
Your team can listen and monitor in real-time to your platforms, along with these features:
- Centralized social engagement and post management
- Reduced support costs
- Boosted brand credibility across social platforms
Tear down siloes with a unified CXM platform
This customer experience management solution provides a centralized data platform, predictive insights, scalable APIs, and modular design for future growth.
It solves fragmented systems by unifying your customer interactions across channels, improving your organization’s consistency, and personalization efforts.
